We specialise in providing an extremely flexible and professional cloud based phone system with call recording for GDPR Compliance here in the UK.
With 6 months or 7 years MIFID2 options, our VoIP phone system ensures you can access the recorded calls when ever they are needed.
Our UK based Cloud Platform is supported here in the UK from Staffordshire. UK Security & Compliance are central to our extensive platform which is run in conjunction with CISCO within a core infrastructure network load balanced around the UK.
The system is simple to use, with the easy ability to turn it off when taking confidential data over the phone with the click of the button in the app, or by pressing a key combination on a physical phone.
Includes 6 months worth of storage, call recording is essential for specific business sectors. Additionally, when using the Mobile App, calls can also be recorded, allowing recording while out of the office.
Store your call recordings for 7 years. MIFID2 Compliant Call recording, essential for specific business sectors such as finance. Calls are accessible via a dashboard and also via an automated download schedule.
Play back your recordings instantly
Develop and encourage your team
Easily review call logs and recordings
Call recording is extremely handy for businesses. Monitoring staff calls allows companies to ensure their staff are performing, allowing managers to provide valuable feedback to staff about handing difficult situations and challenging customers. It protects your staff from accusations made incorrectly, or financial information being misunderstood or misinterpreted.
If you are using it just for internal use, you don’t have to let people know. But if you want the ability to use the information in a legal matter, the caller must be informed of the recording.
Call recording is a common practice in many industries, providing businesses with valuable insights, training opportunities, and a record of customer interactions. However, with the implementation of the General Data Protection Regulation (GDPR) in the UK, businesses must ensure that their call recording practices comply with data protection laws.
Inform individuals that their calls may be recorded and provide a lawful basis for doing so, such as the necessity for the performance of a contract or legitimate interests.
Clearly define the purposes for which the call recordings will be used and ensure they align with the reasons communicated to individuals.
Only record the information necessary for the specified purposes and avoid collecting unnecessary personal data.
Keep call recordings accurate and up-to-date, and provide mechanisms for individuals to correct any inaccuracies.
Determine a retention period for call recordings and delete them when they are no longer needed for the specified purposes.
Implement security measures to protect call recordings from unauthorized access, alteration, or disclosure.
Demonstrate compliance by keeping records of call recording practices, conducting impact assessments, and appointing a Data Protection Officer if necessary.
When taking calls about information that cannot be stored, such as credit card data, you need to pause the call recording feature. Within the app, you just press the pause recording button, and then resume recording button when needed. With physical phones use the following key options:
From small independent businesses to enterprise level organisations, we deliver the right solution everytime.
Block & Portfolio Management Director
A great service provided as always, and problems resolved in an efficient and effective manner. Great communication and someone is always available when needed, even the Director! Thank you for your continued support!
Managing Director
A great company all round who provide our site to site phone systems along with our mobiles and broadband services. Always available when contacted and they provide an exceptional level of support!
Managing Director / Owner
We have used their services for over 10 years now and always find their support and service levels to be the best we have experienced.
Managing Director / Owner
Went above and beyond providing a communications solution to our very challenging underground business. A full one stop solution including phones, broadband, CCTV, meshed WiFi and 5G. Impressive company!
Managing Director
Great company who provide us with brilliant support, systems and services throughout our many sites. Always on hand to help when we need it most!
Managing Director / Owner
Vaillant House
Trident Close
Rochester
ME2 4EZ
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We have been a customer for many years and it has to be said we have received outstanding customer service throughout. Their knowledge, experience and understanding of our requirements are second to none. Our business relies on a cost effective, guaranteed delivery and reliable support service, of which they always achieve. Great team and thank you for all your help over the years.