Phone System with Live Call Reporting

See what’s going on live with your phone system and manage call centres with easy to use wall boards and management reporting.

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Live Phone System Reporting

+ £35 & £4 per user

Works great with the Call Centre Module, see who’s on a call live and how many customers are in the queue. Stay informed at any time, with wall boards and custom reports.

Insight Reporting

+ £5 & £1 per user

Don’t need the full details, but would like some insight into your business call patterns? Don’t worry, we have a basic package to give you call reporting on a budget!

Live Reporting Features

Real time reporting; live calls waiting and call handling statistics by agent and ACD call queue. Report on total calls, destination, talktime, ringtime, grade of service,percentage calls answered, number of calls in queue, call abandoned, longest waiting and unreturned missed calls.
At a glance dashboards and wallboards display group performance parameters on a live tile.
Live call statistics for queues and agents, such as number / duration of calls and availability.
Supervisor management tools including agent presence monitoring.
Review performance and use “what if” calculations to forward plan contact centre agent shifts.

Contact Wallboard

The default wallboard is divided into 3 elements to provide live call information on the Contact Centre.

Contact Centre Summary: This wallboard provides information on total calls out/answered, total missed calls, current calls waiting and longest waiting time in seconds.
Agent Summary: This wallboard displays live call information on each agent’s current call status (e.g. free or on call), total incoming/outgoing calls and total talk time per agent.
Live Calls: This wallboard displays the current calls in progress within the business. The wallboard provides information on the direction of the current call (outgoing or incoming), extension name, DDI, current call status (ringing or on call) and time in current status.

Quick Report

The quick reports section is a repository of report templates. Once run, the reports can be customised by the user using filters.

Hourly Call Activity: An overview of call information, such as total outgoing and incoming calls, over a period of 60 minutes.
Daily Call Activity: An overview of call information, such as number of outgoing and incoming calls, average talk time and missed calls, over a period of 24 hours.
Extension Call Activity: A summary of calls for each extension, including total calls, average talk time and number of missed calls by extension.
Overall Activity by DDI: A summary of calls for each DDI, including DDI name, DDI group name, total calls answered and total missed.
Missed Calls: A summary of unanswered calls by extension, including time, date and ring time.
List Calls by Date: A breakdown of all calls for all extensions, including duration of call, destination and ring time.
Unreturned Missed Calls by Caller ID: A list of missed calls that have not been returned.

Over 500+ Businesses Trust Us To Deliver

From small independent businesses to enterprise level organisations, we deliver the right solution everytime.

We have been a customer for many years and it has to be said we have received outstanding customer service throughout. Their knowledge, experience and understanding of our requirements are second to none. Our business relies on a cost effective, guaranteed delivery and reliable support service, of which they always achieve. Great team and thank you for all your help over the years.

Carl Warland

Block & Portfolio Management Director

A great service provided as always, and problems resolved in an efficient and effective manner. Great communication and someone is always available when needed, even the Director! Thank you for your continued support!

Julian Harper Brown

Managing Director

A great company all round who provide our site to site phone systems along with our mobiles and broadband services. Always available when contacted and they provide an exceptional level of support!

Anthony Martin

Managing Director / Owner

We have used their services for over 10 years now and always find their support and service levels to be the best we have experienced.

Andrew Bellringer

Managing Director / Owner

Went above and beyond providing a communications solution to our very challenging underground business. A full one stop solution including phones, broadband, CCTV, meshed WiFi and 5G. Impressive company!

James Kingslingbury

Managing Director

Great company who provide us with brilliant support, systems and services throughout our many sites. Always on hand to help when we need it most!

Tony Petty

Managing Director / Owner

Contact Us for Assistance: Your Questions Matter!

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Ask a Question

Phone System with Live Call Reporting

Live Phone System Reporting

+ £35 & £4 per user

Insight Reporting

+ £5 & £1 per user

Live Reporting Features

Contact Wallboard

Quick Report

Over 500+ Businesses Trust Us To Deliver

Contact Us for Assistance: Your Questions Matter!

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